Talk to us.
Email is the fastest path. Pro and Agency tiers get a priority queue — we aim for 1 business day. Starter is best-effort, typically 1–3 business days.
Solo team. We respond fast when we can — but we don’t pretend to be a 24/7 helpdesk.
Customer support
Installation help, bugs, feature requests. Include your license key.
What to include
The faster you give us the right context, the faster we can help.
- For support tickets: your license key (
CK-XXXX-XXXX-XXXX-XXXX-XXXX), your WordPress version, your WooCommerce version, the exact steps to reproduce. - For bug reports: any error log entries from WooCommerce → Status → Logs containing
PCS:. - For refund requests: the email address you used at checkout. We don’t need a reason.
- For security reports: a clear description and reproduction steps. Please don’t publish the vulnerability publicly before we’ve had a chance to fix it.
Response times
- Starter tier: best-effort, no SLA. Realistically 1–3 business days, Mon–Fri CET.
- Pro tier: priority queue. We aim for 1 business day, Mon–Fri CET.
- Agency tier: priority queue + private Slack channel with the founder.
- Security disclosures: acknowledged within 24 hours, fix timeline communicated within 5 business days.
CreditKit is run by a small team. We’re honest about what we can promise: best-effort speed, with priority queues for paying tiers. We don’t set hard SLAs we can’t guarantee.
Documentation first
Most questions answer themselves in the documentation. Worth a quick scroll before emailing — covers installation, license activation, the full settings walkthrough, refund math, fraud scoring, the REST API, and webhook payloads.