Refund policy

The promise

Within 30 days of your CreditKit Pro purchase, you can request a full refund for any reason. We don’t ask why. We don’t require a form. We process the refund through Lemon Squeezy (our merchant of record) to your original payment method.

How to request a refund

1. Email refund@creditkit.store from the email address you used at checkout.
2. Subject line: “Refund request”. Body: optional — we don’t need a reason.
3. We acknowledge within 1 business day.
4. Lemon Squeezy processes the refund within 5 business days back to your original payment method.
5. Your license disables on the next sync (within 12 hours).

What happens after the refund

• The full purchase amount returns to your original payment method (card, SEPA, PayPal — whatever you used).
• Your CreditKit Pro license is deactivated. The plugin remains installed but updates and support stop.
• The data the plugin wrote to YOUR WordPress database stays put — the refund doesn’t touch your customers’ credit balances. Removing the data is optional and your choice.
• You can repurchase later at the same or a different tier; refunded customers are not blacklisted.

After 30 days

No partial refunds after the 30-day window. The 30 days is what makes the promise real — we use the window to filter out customers who realize CreditKit Pro isn’t the right fit for their use case. If you discover that on day 31, we’re sorry, but we won’t refund. Use the 30 days to test thoroughly.

Upgrades and downgrades

If you upgrade mid-year (Starter → Pro, Pro → Agency), Lemon Squeezy pro-rates the difference. The 30-day refund window resets to start from the upgrade date for the difference, not the entire original purchase.

We don’t offer downgrades mid-year. If you want to go from Agency to Pro, wait for the renewal date.

Chargebacks

Please email us before filing a chargeback. We’ll always refund within 30 days, no questions, so a chargeback is never necessary. Filing one anyway costs us $15 in fees regardless of outcome and may result in your future purchases being declined.

EU consumer rights

If you’re an EU consumer (not buying for a business), you have a 14-day right of withdrawal under the EU Consumer Rights Directive. Our 30-day refund policy is more generous than the legal minimum, so it always applies. You don’t need to invoke EU consumer rights specifically — just email us within 30 days.